Privacy Policy

Last Updated: December 29, 2025

1. Introduction

ACAI Software Limited ("we," "our," or "us"), a company registered in Jersey, Channel Islands, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Thumbnail Generator service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, display name, profile picture (if you sign in with Google)
Payment Information: Processed securely by our payment provider (e.g., PayPal or configured provider). We do not store credit card details.
Content: Images you upload and thumbnails you generate
Communications: Messages you send us for support or feedback
Referral Information: Referral codes used and generated
Promo Codes: Codes redeemed and associated credits

2.2 Automatically Collected Information

Usage Data: Features used, generation history, credits consumed, fix requests
Device Information: Browser type, operating system, IP address
Cookies: Authentication tokens, preferences, analytics
Log Data: Access times, pages viewed, errors encountered
Transaction Data: Purchase history, subscription status, payment dates (for tax compliance)

3. How We Use Your Information

We use collected information for:

Providing and maintaining the Service
Processing payments and subscriptions through PayPal
Generating AI thumbnails using Google Gemini AI
Tracking credit usage and subscription tiers
Managing referral and affiliate programs
Validating and applying promo codes
Sending service updates and notifications
Responding to support requests
Improving our Service and developing new features
Detecting and preventing fraud or abuse
Complying with legal obligations (including Jersey GST reporting)
Analytics and understanding user behavior

4. How We Share Your Information

4.1 Third-Party Service Providers

PayPal: Payment processing and subscription management
Google Firebase: Authentication, database storage, file storage, cloud functions
Google Gemini AI: AI-powered thumbnail generation
Analytics Services: Service performance and usage analytics

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights and safety.

4.3 Business Transfers

If ACAI Software Limited is acquired or merged, your information may be transferred to the acquiring entity.

5. Data Storage and Security

Data is stored on secure Google Firebase servers
We use industry-standard encryption for data transmission (HTTPS/TLS)
Access to personal data is restricted to authorized personnel only
Regular security audits and updates are performed
Payment data is handled exclusively by PayPal (PCI-DSS compliant)

6. Data Retention

We retain your data as described in our Data Retention Policy. In summary:

Account data: Retained while account is active + 90 days after deletion
Generated thumbnails: 30 days for free users, 365 days for paid subscribers
Transaction records: 7 years (Jersey tax compliance requirement)
Analytics data: Aggregated and anonymized after 25 months

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal retention requirements)
Export: Receive your data in a portable format
Objection: Object to certain data processing activities
Withdraw Consent: Revoke consent for data processing at any time

To exercise these rights, contact us at bunty.chops1@gmail.com

8. Cookies and Tracking

8.1 Essential Cookies

Authentication and session management
Security and fraud prevention
Service functionality

8.2 Analytics Cookies

Usage statistics and performance monitoring
Feature adoption and user behavior analysis

You can control cookies through your browser settings, but this may limit Service functionality.

9. Children's Privacy

Our Service is not intended for users under 13 years old. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than Jersey, including the United States (Google Firebase/Gemini AI servers). We ensure appropriate safeguards are in place for such transfers.

11. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information (we do not sell data)
Right to access personal information
Right to equal service and price (no discrimination)

12. GDPR Compliance (European Union Users)

For EU users, we comply with GDPR requirements:

Legal basis for processing: Contract performance, legitimate interests, consent
Data Protection Officer: Contact via bunty.chops1@gmail.com
Right to lodge a complaint with your local supervisory authority
Data portability and erasure rights

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via:

Email to registered users
Prominent notice on the Service
Update to "Last Updated" date

Continued use after changes constitutes acceptance of the updated policy.

14. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies independently.

15. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

ACAI Software Limited
Data Privacy Officer
Jersey, Channel Islands
Email: bunty.chops1@gmail.com
Website: https://thumbgen-ai-e7ed1.web.app

By using the Thumbnail Generator service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.